Claims Management

• Multi level claims case structure; the claims structure can be individually set up for different products, to enable targeted details to be entered. There is no limit to the depth of the structure
• Multi currency means easy payment and proper recording of claims and bills from other countries
• Multiple items, including different cases / sub-cases, can be paid in one transaction and one amount to the receiver
• Payment authorisation with multiple levels depending on operators authorisation level
• For major events individual claims can be linked via association rules, to enable better tracking, for example, for reinsurance purposes
• Claims involving one or more customers can be linked to give the best customer service under the given circumstances
• Third parties can be set up for claims and can be handled in much the same way as the insurance company's own customers
• Other parties can be linked and information relevant to their involvement can be recorded and acted upon. Payment to those parties can also be made from within the claims system, and associated to the relevant cost
• Multiple codes are structured to enable high quality analysis of data, and to ease input of claims data